Delivery

Charges for standard delivery on orders up to 25kg via HDNL UK Standard Delivery or Myhermes UK Standard Delivery.

Up to Order Value £45 - £4.49 (UK MAINLAND ONLY)

£45 or more - FREE (UK MAINLAND ONLY)

PLEASE NOTE THAT SOME ITEMS HAVE AN INDIVIDUAL DELIVERY CHARGE AND MAY NOT APPLY TO THE "FREE OVER £45" OFFER.

Charges for UK standard delivery with HDNL Delivery or Myhermes.

Where products are in stock, orders are dispatched within 2 working days with HDNL or myhermes. Typically delivery will be in 1-5working days of despatch. Products that are out of stock may take longer. If your products are out of stock we will notify you by email.

If your order exceeds 25kg the may be required to pay additional delivery charges. In the event of your order exceeding 25kg and incurring extra charges out customer service team will contact you within 24 hours.

Some parcels may require a signature upon delivery, if you will not be at home, please provide us with an alternative delivery address. Please ensure we have the full postal address including postcode and a contact telephone number.

Orders placed on Saturday or Sunday may be delayed. UK bank holidays will delay delivery.

DELIVERY OF CHILLED FOOD (UK MAINLAND ONLY)

If you order any chilled food it will be dispatched in a thermal box using express delivery. If you have ordered chilled food you must select the express delivery option charged at 7.99. Free UK delivery is not available to any orders that include chilled food. We will not be held responsible for goods spoilt, because of failed delivery. Thermal boxes will only keep products to the correct temperature for 24 hours after the product has been dispatched. A refund can not be offered on spoilt chilled goods where you have failed to except delivery.

UK NORTHERN IRELAND, UK HIGHLANDS AND ISLANDS

Delivery will be sent out via Royal Mail and prices will vary depending on weight please call us for a quote on 0151 632 6516.

SHIPPING ABROAD:

Charges for Standard Mainland Europe Delivery- Parcelforce Euro 48

Orders up to 25kg - £24.99

Where products are in stock, orders are dispatched within 2 working days with Parcelforce Euro 48. Typically delivery will be in 2 working days of despatch.

For shipping outside of Europe please contact our customer service team on +44151 632 6516

Returns Policy Returns

All returned goods should be sent with your invoice and the reasons of why you are returning the goods.
Goods must be returned in new, unopened, unused condition and with any labels still attached within ten working days. All returned goods will be checked.

We will be happy to exchange or give you a refund but please note that delivery charges will not be refunded and the a refund will only be made once the goods are returned. If on your original order you received free delivery, and you decide to return part of your order you may be charged £8.99. This will occur if your net order is less than the £45 threshold for free delivery.
For hygiene reasons we are not able to give refunds, exchanges or replacements on any goods that have been opened or used, unless the item is faulty.
Any products that were purchased on special offer or on sale can not be returned. Please notify us before returning any goods and ensure you obtain proof of postage for your own protection.

If you need to return an item, Please call our customer service team on 0151 632 6516.

We cannot be held responsible for your goods while they are being returned.


Return Address:

10 Market Street, Hoylake, Wirral, CH47 2BG